Last Updated: April 9, 2025

Vroom Leasing (“Vroom Leasing,” “we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our website (the “Website”) and our services.  

1. Information We Collect

We may collect the following types of information from you:

• Personal Identification Information: This includes your name, email address, phone number, date of birth, driving license details (including image and validity), identification card details, residential address, and other information you provide when you register an account, make a booking, contact us, or participate in surveys or promotions.
• Payment Information: When you make a booking, we collect payment information such as your credit card details or other payment method information. This information is processed by our secure payment gateway providers and is not stored directly by Vroom Leasing.
• Rental Information: Details about your motorcycle rentals, including rental dates, times, motorcycle type, pick-up and drop-off locations, and any incidents or damages that may occur during the rental period.
• Usage Data: We may collect information about how you use our Website, including your browsing history, search queries, pages visited, time spent on pages, and other usage statistics.
• Device Information: We may collect information about the device you use to access our Website, including your IP address, browser type, operating system, device identifiers, and mobile network information.
• Location Data: With your consent, we may collect your precise location data through your mobile device when you use certain features of our Website or services, such as finding nearby pick-up locations. You can typically disable location services in your device settings.
• Communications: We may collect information contained in any communications you send to us, such as inquiries, support requests, and feedback.

2. How We Use Your Information

We may use your information for the following purposes:

• Providing and Managing Services: To process your bookings, manage your account, facilitate motorcycle rentals, and provide customer support.
• Payment Processing: To process payments for your rentals and any associated fees.
• Communication: To communicate with you about your bookings, account updates, service announcements, and respond to your inquiries.
• Personalization: To personalize your experience on our Website and tailor our services to your preferences.
• Improving Our Website and Services: To analyze Website usage, identify trends, and improve the functionality and content of our Website and services.
• Marketing and Promotions: With your consent, we may send you promotional emails and newsletters about our services, special offers, and other updates. You can opt-out of receiving these communications at any time.
• Security and Fraud Prevention: To detect and prevent fraudulent activities, unauthorized access, and other security issues.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.  
• Research and Analytics: To conduct research and analyze data to better understand our customers and improve our business.

3. How We Share Your Information

We may share your information with the following categories of third parties:

• Service Providers: We may share your information with third-party service providers who assist us in operating our Website, processing payments, providing customer support, conducting marketing activities, and performing other services on our behalf. These providers are contractually obligated to protect your information.  
• Partners: We may share information with our partners (e.g., motorcycle repair shops listed on our “Partners” page) to facilitate services you may request or to offer you relevant promotions. We will obtain your consent before sharing your information with partners for marketing purposes.
• Legal Authorities: We may disclose your information to law enforcement agencies, government authorities, or other legal bodies if required by law or legal process, or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
• Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transaction, your information may be transferred to the acquiring entity or other third party involved.
• With Your Consent: We may share your information with other third parties with your explicit consent.

4. Data Security:

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:  

• Secure Socket Layer (SSL) encryption: To protect sensitive information transmitted between your browser and our servers.
• Regular security assessments: To identify and address potential vulnerabilities.
• Access controls: Limiting access to your personal information to authorized personnel only.
• Data anonymization and pseudonymization: Where appropriate, we may anonymize or pseudonymize your data to reduce the risk of identification.

However, please note that no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. 

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will securely delete or anonymize your personal information when it is no longer needed.

6. Your Rights

You may have certain rights regarding your personal information under applicable data protection laws, which may include the right to:

• Access: Request access to the personal information we hold about you.
• Correction: Request that we correct any inaccurate or incomplete personal information.
• Erasure: Request that we delete your personal information under certain circumstances.
• Restriction of Processing: Request that we restrict the processing of your personal information under certain circumstances.
• Data Portability: Request to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Withdraw Consent: Withdraw your consent to the processing of your personal information where our processing is based on your consent.
• Object: Object to the processing of your personal information under certain circumstances, including for direct marketing purposes.

To exercise any of these rights, please contact us using the contact information provided below. We may require you to verify your identity before responding to your request.

7. Cookies and Similar Technologies

Our Website uses cookies and other similar technologies (e.g., web beacons, pixels) to collect information about your browsing activities and preferences. Cookies are small text files that are stored on your device when you visit a website. We use cookies for various purposes, including:

• Essential Cookies: To enable the basic functionality of our Website.
• Performance Cookies: To analyze how you use our Website and improve its performance.
• Functionality Cookies: To remember your preferences and personalize your experience.
• Advertising Cookies: To deliver targeted advertisements based on your interests.

You can control and manage cookies through your browser settings. You can choose to accept or reject cookies, and you can also delete existing cookies. Please note that disabling certain cookies may affect the functionality of our Website.

8. Links to Other Websites

Our Website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any website you visit.

9. Children’s Privacy

Our Website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on this page and update the “Last Updated” date at the top of the policy. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Address: 5 Soon Lee St, #02-21 Pioneer Point, Singapore 627607
Email: info@vroomleasing.com.sg
Phone: (65) 8066 3900

By using our Website and services, you signify your acceptance of this Privacy Policy.